Terms and conditions
Buying fine art is a special experience and we want you to be happy with your purchase from us. In the event that a problem arises we will do our best to resolve it to your satisfaction and will act in the following way:
We pack and ship our artworks ourselves and send fine art all over the UK and internationally. All works will be insured for safe transportation. You will be asked to sign for them when you receive them.
In the unfortunate event that the work is damaged in transit, then you must contact us directly by email stating any problems and attach photographs of the issues. We will then resolve the matter.
If, on receipt, you decide that you no longer wish to keep the work, you must notify us in writing and return it to us in the same condition in which it left the gallery within 7 working days after the day of receipt. You must pay for the costs of securely packing, insuring and returning it to us. When we have received the work into the Gallery we will make a full refund within 30 days of the delivery of goods.
Works that are specially commissioned by you are not returnable or refundable.
If you keep the work longer than 7 working days after the day of receipt we will deem the transaction between us to be complete and it will not be possible for us to consider any further requests for return or refund.
Your statutory rights are not affected.
Store Street Gallery registered address is 32 Store Street, London WC1E 7BS
United Kingdom Company Registration number 07355864